Worst possible service imaginable from TELKOM!!!

We have experienced problems with our TELKOM ADSL line / WiFi at home since 4 January 2016. We have reported this problem numerous times (more than 20 times!). Every time we will receive a SMS indicating that the problem has been sorted and that we should rate their service. Every time we rate them ZERO out of 10. We will then receive another SMS enquiring about the score we gave them and if we then indicate that the problem is still not sorted; NOTHING from Telkom!! We will also receive a SMS indicating that the service has been restored and that we should reply within 24 hours if this is indeed the case - if we then indicate NO - is not sorted NOTHING again from Telkom!! We have also complained via Facebook and Telkom did respond - they will contact us within 24 hours to resolve the problem - we are still waiting - approximately 500 hours later!! Wea re DESPERATE - we have never before exprienced any service like this before - NEVER BEFORE!!