Worst possible service

<p>On 26 May 2016 I submitted a request to Telkom Service Cancellations. I received an automated response stating that “A service consultant will contact you within 21 business days to verify the information provided and/or confirm cancellation/retention options available.” No TELKOM service consultant contacted me during this period. I followed up on the request on 30 June 2016 and received another automated response, this time stating “A service consultant will contact you within 14 business days to verify the information provided and/or confirm cancellation/retention options available.” Once again I was not contacted. On 5 July 2016 I called TELKOM and was assured that our line would be moved to the holding pool before EOD and I would be contacted by a service consultant. I have followed up since and our line has STILL not been moved to the holding pool and today is 18 July 2016. TELKOM, is this how you “service” your clients?</p> <p> </p>