FT
Francois T

1 reviews | Active since Oct 2013

17 Feb 2016, 15:20

Worst Payment System In Existence

I would just like to say that the Telkom payment system is the worst i have encountered in my whole life, my line was suspended because i was a day late on payment, and because i work long hours and almost every weekend i could not pay my invoice on time, also because of a mistake by telkom, my debit order was cancelled and i was told it could not be reinstated for 6 months. now my account was suspended because the payment was late, And for reasons known only to Telkom, YOU CANT PAY A TELKOM ACCOUNT AT A TELKOM STORE, which makes no sense at all, at because i had to pay at a pick n pay because it was my best option at the time now i have to wait 48 hours for my services to be reconnected and apparently there is NO way to fast track the Process, not even supply a valid proof of payment. ABSOLUTELY PATHETIC!!! Telkom is very quick to take your money, but then twiddles their thumbs when it is time to deliver. And this report will probably also fall on deaf ears, Telkom is too big of a company to worry about the little guy. 48 Hours is a absolutely pathetic turn around time on service delivery, but as long as the CEO gets a nice fat Bonus, who cares rite?

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Replies (1)
Telkom
Telkom's reply17 Feb 2016, 15:45
Official
Hello Incognito742757,

Thank you for making contact with us

This response serves as confirmation that your query has been received and we will contact you.

We do apologize for any inconvenience we have cause to you.


Your reference number is: SM202003

Regards
Luleka
Telkom Social Media Team

Best regards,