WORST PATHETIC SERVICE EVER

<p>On Saturday 11 February 2017 l went to your store and bought your February deal of the month contract.l went home with it but the connection is too too slow despite confirmation that there is LTE coverage were l live. I then called your telkom mobile to cancel as l was not happy with the service and l was told that your cancellation dept do not take calls.l then asked your agent questions which she could not answer so she kept on putting me on hold giving me contradicting information.l then logged a call back on your website and later during the day got a call from your billing dept and your agent transferred me to telkom mobile.A repeat of the morning came back the agent kept me putting me on hold and not giving proper answers l then requested for a supervisor who was also clueless and kept putting me on hold.l was on the call for 35mins and ended putting the phone down as no help was forthcoming. I then went to the telkom store at cresta were l bought the device.l was there at 17:05 and l was the only person in the queue.At 17:20 an agent tried to assist me but he could as he told me to go to the mobile side were a call for a tech to come out will be logged. I stood there with about 5agents sitting and chatting and only 1 agent was assisting someone.At 1745 l asked the walking agent if there was a manager in duty and l was told there was none.One of the agents who was chatting about called me and requested my ID. I then gave her my drivers license and she advised me she only works with 13 digit green bar coded lD.l asked her but why l was told earlier and why l wasn't assisted earlier she told me she knocked off at 1700 and she was just doing me a favour.Really is this the service you provide.Your call centre is clueless of your processes and your stores services is pathetic. AM SORRY I DON'T THINK I WILL ANOTHER 24 MONTHS WITH SUCH A SERVICE .I WAS WILLING TO LET A TECH COME OUT AS CHECK THE SIGNAL STRENGTH BUT AFTER THIS NO JUST CANCEL THE DAMN CONTRACT AM WITHIN MY COOLING OFF PERIOD AND I WILL NOT PAY ANYTHING EXCEPT WHAT I HAVE USED ON DATA.PLEASE TELL ME WERE I SHOULD DROP YOUR DEVICE </p> <p> </p>