1 reviews | Active since Feb 2015
Worst overhaul Service Provider
<p>Good day. I went to the Telkom Store in Gateway, there was no floor service. I waited 20 minutes to speak to the sales lady . I wanted to apply for a wireless wifi plan. I had banking details, payslip, proof of address and ID. X*** should no sales or customer care what so ever. She said she needs the bank statement stamped by the bank(i understand policies- however i retrieved it online and even used it in my bond application and that was fine). I asked X***why isn't there floor services that would have saved my time, she ignored. I then asked her if i can email the endorsed bank statement, she said no. I then asked if i can do if online, she responded no again. I finally asked her for customer care, she told me with no haste and sarcasm that Telkom has no Customer Care. I asked for her name, she wrote it on a paper and rolled her eyes as if something is wrong with me. She shows no assistance to offer help to say the least, the manager heard my complaints in store as i was loud. I have not yet received any assistance. Losing Customer</p>
Hi Celiwe.
The response rate is appalling,i haven't yet been contacted.
Hi Celiwe.
The response rate is appalling,i haven't yet been contacted.
