WORST OF THE WORST TELKOM MOBILE!!

Good day On the 14th June 2021, I visited the Telkom N1 City Branch, to request an upgrade from LTE to Fibre. We had moved into a new home, and were Fibre ready. The Sales person who assisted me instore, namely Ryan/Riaan, informed me that it would take 7-10working days to process and action the upgrade from LTE to Fibre.

After numerous calls , and follow ups to the Telkom N1 City branch, on the progress of my upgrade, to date there has been no sign of ANY form of progress done to ensure that the upgrade takes place. In fact, I was informed TWICE during this 31 days waiting period, that my order was not processed. And TILL THIS VERY DAY, not processed.

Telkom Head office had contacted me on the 23rd of June 2021, responding to a complaint I put through on the 19th June. I was then informed that Telkom Head office had received my complaint and they would follow up. Till this day, NO FOLLOW UP. Telkom Sales department at some stage, informed me that the installers had been scheduled to do the installation on Thursday 22nd July 2021. That day came, with no follow through from Telkom.

My final resort today, the 26th July 2021, was to contact the Manager of Telkom Mobile N1 City, namely Gavin and spoke to him at 11:36am. Gavin informed me that the technicians were "affected due to the Looting unrest", which I cannot understand, as NO LOOTING has taken place in the WC. Gavin informed me that he would try to resolve the matter. To which I informed him, that if my order was not processed today 4pm, I would have no other alternative but to cancel it! On following up at 4pm, Gavin was no longer available and not taking my calls.

With myself and my Wife currently working from home, we have been without WIFI since the 1st of July 2021.

I have been a customer of Telkom Mobile for 10 years, and never thought I would receive such poor customer service from them. It has been by word of mouth, that I have been informed about the poor, in-affective service delivery which many people receive from Telkom. The feedback from other consumers is shocking. I have had yet to experience this myself, until this day.

No WIFI, Hemorrhaging data daily and unable to work effectively from home during this trying time. And I have made every POSSIBLE Effort from my side to have this resolved. Can it not be expected of me to be beyond annoyed and disappointed.

THANK YOU TELKOM, How you treat your "customers" is shocking!

Garth