worst of the worst service. Disputes never resolved.

<p>In August I app**** online for a contract a Samsung A5 2016. I was told that before the handset can be delivered, they need to deduct the full amount from my bank account. This will be a test debit to confirm that the provided bank account is indeed valid. And this amount will reflect as payment on the first invoice. When my 1st invoice came in September i was charged double for August and September. I then kept calling countless times and I got a different story everytime, one service agent told me that the money was supposed to be returned to me, the other told me it will reflect as a credit on the October invoice. Now I checked my October invoice and it still hasn't been reflected .I even logged numerous cases which where closed without being finalised. The last case I logged was on the 12 Sep with case ref no: ********** 2,and whenever I follow up I'm told it has been transferred to the relevant Department and will be contacted within 72 working hours, i dont know how many 72 hours have passed. I can't even begin to describe my frustration and disappointment. I'm never ever ever getting involved with Telkom ever..</p>