Worst night mare when it comes to canceling the service

I app**** for the Telkom ADSL service on line, after few days they dispatched the sms saying they will bill me a pro-rata from the day I've app****, mind you they haven't installed anything as yet. Alright cool few days after an SMS some unprofessional person from Openserve called me and came to install the line, without the rooter in his possession and he told me he is going to fetch the rooter and he will be back in 15min. 1 hour 30 minutes later I was still waiting for him, I gave him a ring and he told me that he is on his way, I waited another 15min and I called again and he told me he is still in the store collecting the rooter and he suggested that he will come and give me a rooter wherever I will be at, as I needed to leave for work. 3hours later no call, I called him to find out if he is still coming, he told me that they don't have the rooter on stock.

I was so furious, I wasted my 3hours worth of time for nothing, I wasted my Air time calling the guy all the time for nothing.

I then opted for a cancellation, which also turned to be a nightmare, just yesterday I have received an SMS saying my service is ready to be used, and I don't even have a rooter. TELKOM PLEASE CANCEL THE SERVICE, I AM STILL IN THE 7 DAYS CANCELLATION POLICY RIGHT!!!!