Worst new comer experience!!!

Please note that I will never recommend your service to any other person again. I ordered my new phone from Telkom Mobi, they handed the phone over to the courier company (Courier IT) on 2015/02/26 I only received the phone on 2015/03/03 after 5 phone calls with different excuses every time. I took it on my self to resolve the issue as I struggle to get through to the Call Center 081 128. Today is the 2015/03/05 and the simcard is still not active, I called the call center 6 time where I could only get through to them twice and was assured that the sim will be activated the same day. I went into the Telkom Mobi store in Nicol Way (Don't even get me started this is the second time they showed me that they are not willing to help me in any way, lazy and rude). When I app**** for the contract online there was an option that asked me if I want to port my current number which I selected. Only to be notified by the call center that I still need to go in. Why in the world would I then apply online if I still have to go into the store. At this point I have spent over R130 just to get my phone and get it actived. I believe I am still in my 7 day cooling off period, considering to cancel.