worst network provider

My account/contract fell into arrears in April, due to non payment, on 27.5.20 Telkom debited the total amount due of R1720.00, so to my understanding my account is supposed to be up to date. I checked the app a few days later and it showed that my account is in arrears for R2651.05. I tried calling the contact centre a numerous amount of times but no luck, this morning at 2.22 I received an sms stating that my account as been temporary suspended. How if I paid my account??? what must I use if my account has been suspended!!!!!!!??? we are going through a pandemic and this is how Telkom operates????