1 reviews | Active since Jan 2018
I upgraded my contract telephonically with Telkom and was advised I will be given 10gig daytime and 10gig night surfer data. The first month I received my 10 gigs data and afterwards I realized the data was not correct. When I logged on the app on the first of the month it shows 5 gigs already used and when I queried with Telkom I was advised it was not a 10 gig package and only 5 gig daytime and 10gig night surfer.
I called and asked Telkom to investigate and give me the data that was sold to me however since July I have not received any feedback and whenever I call they tell me it is under investigation with the technical team.
Telkom is the worst service provider and they are not ethical and do not want to assist clients.
I know I will also not receive any feedback if I log on Hello Peter as I previously has an issue with my wifi router and they never gave me feedback.
So please people out there, do not use Telkom as they know how to take our money and never provide us with the service we require.
Kind Regards Shaakira a very disappointed client
Hello Shaakira274
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Hello Shaakira274
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
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