MA
Merrin A

1 reviews | Active since Jul 2016

01 Jun 2018, 08:07

WORST NETWORK EVER!!!!!!!!

I have never in the history of products been more disgusted at a mobile brand as I am with Samsung…. Awesome advertising n selling **** to people on the S9. I was 1 of the 1st Telkom customers to receive the phone, with their R50 voucher Telkom does not offer accessories and if they do then you can only take a cover of R1000 despite the Samsung promise and list!!!! I logged a call 3 times to Samsung to understand the process and how I can redeem my voucher!!! No reply to date……! I went yesterday as it was the last day to redeem and Telkom had no Stock there is no SAMSUNG Store in the south moved from the Glen to Mall of the south and Vanished from their as well… I am disgusted at SAMSUNG and TELKOM relationship that I never want to deal with both these stores from any over promise under deliver..... this has been the worst experience ever owing a handset and dealing with a Service provider that doesn’t give 2 hoots about the consumer!!!!!!!!!!!!!! SWITCHING WAS A BIG MISTAKE!!

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Replies (1)
Telkom
Telkom's reply12 Jun 2018, 08:19
Official

Hi Merrin

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we will task our mobile team to attend and advise as soon as possible. We do apologize for the inconvenience caused.

Interaction ***

Regards
Keagan
Telkom Social Media Team

Best regards,