1 reviews | Active since Jun 2009
<p>1. I ported to Telkom Mobile in November last year as their new 20GB FREEME offering looked good. I joined them and since then I have had the worst mobile experience EVER. I cannot make calls at home, or most places that I go to. I have been to the store and have complained and have not had any help. I have emailed many many times without any replies. I have called in as well. I have more than 100 screen shots of my phone with no service, no network, car error, etc. My dad was recently diagnosed with cancer and I try my best to call him but cannot as there is no service at my home. I use my cell for work calls and for home calls. I need a working network for emergencies. It is very very frustrating not being helped or having th problem solved. I want to port out but you have told me I need to wait 3 weeks to port out - are you serious? I am on month to month.</p> <p>2. As I have explained above, my dad is a cancer patient and a social grant recipient. I took him to the local Telkom store to apply for his pensioner's discount and we were told that he does not qualify for the rebate as he has adsl. I remember clearly seeing that pensioners do qualify for the discount on normal landline service AS WELL as ADSL service. I want him to have the adsl service so that I can skype his as your service and network is **** (see point above). Your staff are also not helpful and are not educated with regards to your service offering and products. My dad is in Durban and I am in Midrand. I need this sorted out ASAP as well. Pls contact me URGENTLY.</p>
Good day Raneel,
As per our telephonic conversation, please be advised that your query has been sent to our Mobile Network and ADSL Team.
Your reference number is AI***
We apologise for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Best regards,
Good day Raneel,
As per our telephonic conversation, please be advised that your query has been sent to our Mobile Network and ADSL Team.
Your reference number is AI***
We apologise for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Best regards,
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