TA
Theo A

1 reviews | Active since Jul 2015

03 Jul 2015, 14:06

Worst Network coverage and service in the World!

Dear Telkom<br> <br> Before I started with the contract I asked about your network and services, you mentioned that you have great network coverage and you are also using MTN networks. <br> <br> I don't have network coverage, people can't get in contact with me, this affects my business and personal life, there is no dial tone and takes people up to 5 calls to get a dial tone to my phone and Visa Versa.<br> <br> I had my phone ported twice, waited 4 weeks for my network to be fixed, NOTHING, no phone calls received or service recieved, even after I requested a phone call from you. I decided to cancel my contract, 3weeks ago, filled in the forms and even handed the Phone back as per request from the store, still nothing. <br> <br> Only to hear that my contract cancelation can only start when they figure out what the problem is, IT HaS BEEN 8 WEEKS!!! Plus to have it cancelled will cost me R 4500, for What?!?!<br> <br> So thanks to your network, your staff and your attitude, I don't have coverage I am using an outdated phone and can't cancel my contract because you can't sort out the problem. No one has contacted me after several request. <br> <br> Please change your logo to:<br> <br> TELKOM! <br> <br> No Service, No Network!<br> <br> That's US!!!<br>

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Replies (1)
Telkom
Telkom's reply05 Jul 2015, 11:43
Official
Hello The0,

We thank you for your concern raised and we assure you that an investigation into the incident is currently underway. Case number is SM123064.

Regards,
Wesley Arendse
Social Media Team