Worst network

My husband has had a contract with Telkom for 2 years, this was for a router and a cell phone contract.

With the 2 years, we never had issues with Telkom and even discussed me migrating to Telkom from Cell C.

The moment the contract ended we were then put on a month to month contract as we were still unsure if we should cancel it as a whole or get fibre. Now that it’s a month to month without a contract binding us to them they debit money and disconnect us from the network. When we call they will confirm that payment has been made but they cannot reconnect us without a proper explanation.

We have been disconnected for 2 months now yet they have debited an overall amount of R5000 (the phone he is paying R100 for at most and the data on the router is about R700).