WORST, MOST PAINFUL ISP EXPERIENCE EVER!!! Use any other ISP if you can!

THE ABSOLUTE WORST ISP EVER!!!!! My girlfriend and I moved into a rental apartment and signed up for internet over the phone on the 25th of March. The internet stopped working a few days later so after more than 5 calls we found out Telkom CANCELLED the service on the 29th of March without consent and without informing us. How is this even a allowed?!

Hours and hours and countless calls across 2 days and the solution to getting this fixed is still not clear. The poorly trained staff don't know how to fix it and we get different answers all the time. Some of the staff have terrible attitudes. Definitely one of the worst experiences I've had.

The feedback ranged from there was never an account in the name we provide, to there is already an owner of our line.

WE HAD A WORKING LINE!!!!!!!! How is it impossible to now say we can't get a line. Cancelling the current one can be done since it literally happened to us.

Telkom is not customer focussed. The call centre agents for the most part can't help. The processes in place are such a nightmare to navigate. There is no desire to help the customer and nobody knows how to fix anything.

As a another big kick in the face, nobody ever gets back to you when they say they will or when you escalate it. Absolutely nothing...

YOU ARE NOT DOING US A FAVOR TELKOM!!! We are the client and your JOB is to do everything to keep the client happy. We are ****ed... this is unacceptable. This is by far the WORST experience with an ISP ever.

NEVER USE TELKOM. If you have any choice please avoid at all costs for your own sanity.