Worst mobile service provider ever TELKOM

To say I am frustrated with Telkom is an understatement. The incompetence, rudeness and lack of client care and feedback is of another level. I have been told an entirely different story every single time I have had to call in. I have never been made aware of anything going on, any new update. Or anything to even state that a new contract was taken out, despite requesting that I be kept in the loop, everytime I'm told "Yes ma'am I do understand and sense your frustration, I will personally call you" and NOTHING...!!!

I placed my order on the 18th of October, and was told that the item would be with me WITHIN 7-14 days. On the 1st of November I called in (this was my 6th call to telkom, out of my own pocket) and the Tele agent said to me that my order was with Courier-it and I will definitely receive the item in Friday or Saturday (4th or 5th Nov) or latest Monday (7th Nov).

Today I call (my now 7th time calling telkom) and the Tele agent says there isn't any stock of my item and neither do they know why i was told the item was in transit. ??????? Why are there so many people telling me so many different stories so many times? Today, there was absolutely zero concern from your staff. They act superior to the customer and speak in a belittling manner.

I have asked to be put through to a supervisor or manager and was told that they're in back-to-back meetings. Then was told to contact 2 numbers (both of which do not go through) and then was told "I'm sorry ma'am there's nothing else I can do for you".???? Neither could the Tele agent provide me with an email address of a higher authority... I was also told that it's only an INBOUND call center and they're unable to call me back. But I have received call backs when my airtime runs out? Is this how a business such as telkom is run?

I am absolutely fed up, now, I cannot even be put through to someone to cancel the contract that was taken. And when you walk into the store they cannot help you because it was done online?

As a customer, all I would want is regular feedback and HONESTY regarding the status of my order... Is this how you live YOUR "MONATE". Your mission statement that HIGHLIGHTS the honesty and integrity, philosophy, mission, vision and values are *******!

Telkom is seriously the worse Service provider I have EVER encountered.

Has anyone else experienced anything like this?