MM
Mmarona M

1 reviews | Active since Nov 2013

19 May 2015, 10:48

Worst Mobile Company Ever. Stick to landlines.

Telkom mobile failed to close my account when I sent the request in january 2014 and I fought with them for the whole year to deal with this which they refused to do even though I followed the right process and their negligent staff failed to do their job correctly.<br> <br> They then wrote off the remaining balance and listed me.<br> <br> <br> In March 2015 I settled the outstanding amount. Then to my surprise I get a call from Nudebt that my account was handed over on the 30th of April by Telkom Mobile for outstanding payments.<br> <br> I then phone Telkom with reference number ***6 and they tell me that yes they saw the payment and that all will be sorted. <br> <br> Today I get a sms that says that summons have been issued.<br> <br> This is the worst experience ever. I have been battling with them for over a year. <br> <br> Worst mobile company ever.

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Replies (1)
Telkom
Telkom's reply19 May 2015, 11:02
Official
Hello Nona25,

Thank you for allowing us the opportunity to assist further on your query.

Kindly note that this matter is currently being investigated and feedback will follow. Please accept our humble apologies for the frustration and inconvenience caused.

Your social media reference number is SM111700.

Regards,
Joshua Mnisi
Telkom Social Media Team