ZB
Zainool B

1 reviews | Active since Mar 2009

31 Aug 2015, 10:52

Worst mistake signing up for a Telkom mixed deal!!

Aside from the rude service received when I call the call center, aside from the lady at accounts cutting me off... I signed up for a mixed deal in July 2015. The deal was an iPhone 6, comes with 1gb and 150mg of data and the landline is on a Telkom anytime plan that allows me to make calls at anytime. Since last month, I've sent numerous emails to Menzi about the 1gig data that I'm paying for but not receiving.. NO RESPONSES unless I follow up and now he just doesn't respond at all. THen I get my bill this month, I have charges over R500 for fixed line usage.. BUT I AM PAYING FOR THE TELKOM PLAN WHERE YOU CAN MAKE CALLS AT ANYTIME. Give me a copy of my contract please. Put me on the CORRECT FIXED LINE PLAN that I am paying for. REIMBURSE me for the call usage. Give me the 1gb data that I am supposed to be getting and give me a discount for the month that I was supposed to get the 1gb but didn't OR let terminate this horrible relationship now and I will go back to MTN. NOBODY CAN HELP YOU AT TELKOM. It's like a VORTEX there.

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Replies (1)
Telkom
Telkom's reply31 Aug 2015, 11:01
Official
Hello zainool,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.

Your reference number is: SM140680

Kind Regards
Zulfah
Telkom Social Media Team