Worst mistake of my life
I took out a sim-only month to month contract for data as my work requirede to be online. I opened the month to month contract at Telkom Cresta and was assured I Could cancel it at any time however I need to do the cancellation 30 days before. This happened two years again. Last year 2016 September I went into the Telkom store in Mall of The North in Polokwane to cancel the contract. However I continuously received statements for the month of October as such I called into theit contact centre and I was told to go to the store, again I went into store and I was told their admin was back logged and the white lady at the store said she would escalate the matter any and I was given a case no. ********** 2. The account was still not cancelled irrespective of my efforts to close it. I queried this right through November and October. I then was handed over to DC Fourie by telkom to collect on money I am not liable for: here is an email I received fromantic them:
elkom SA LTD / MRS LUMKA DAWN MHLABATHI
We refer to your email below
We confirm we act on behalf of Telkom SA LTD and they have instructed us to collect R1044, 68 (excluding interest and costs.)
As per attached invoices we noted that your last usage on the service was on 7 November 2016 but your last payment was on 14 October 2016.
You advised us you cancelled the service please provide us with the cancellation request as per our client the amount is due and payable.
Yours faithfully
TERENCE MANDAZA
FOURIE SIKWEYIYA INC
10 PEEL STREET, CENTRAL, PORT ELIZABETH, 6001 P O BOX 27551, GREENACRES, 6057
DOCEX 98, PORT ELIZABETH
TEL: ********** FAX: ********** 406
Important: Your response to this message must be returned with the account number in the subject line as reflected above for ease of reference and prompt reply..
I then responsed to them with an sms I hand received from Telkom with a reference number and proof that the account was cancelled and the amounts in a deficit were credited back:Good day
Please be advised that I've cancelled this account and it has now been closed.
Dear customer,Cancellation ********** 804 Ref ********** 51A.Please take note this was backdated to the initial request date.Account adjustments done.Regards, Telkom.
If you bother me with SMSs again I'm afraid I will have to take legal action.
Kind Regards
Yesterday - 06/12/2017 I recieve a message from Telkom collection s, who have been continuously pestering me for the past 2 months that I owe 1 116.62 on the account and have issued a summons to collect. Irrespective of me sending proof and explaining my situation and even suggested that they listen to the calls I've made as this is more proof that I stope this account in September. I should not be held liable for Telkom's delay in service it is unfair and uncalled for. My name is on ITC NOW BECAUSE OF THEIR NONSENSE SERVICE WHEN I'VE HAD A CLEAN RECORD ALL MY LIFE. I called into telkom yesterday and logged the 100th dispute. I have a reference and of the call and a message coir ming the dispute. The lady I spoke to in the billing department confirmed Telkom first recieved cancellation of the MONTH TO MONTH In SEPTEMBER. please see below:
Dear Mrs. LUMKA DAWN MHLABATHI, a dispute has been created on your account no. ********** 42346 on 12/6/2017 11:30:32 AM.The ref. no is ********** 7.We apologise for the inconvenience and will endeavour to resolve your dispute as soon as possible.Regards, Telkom.
I need my name cleared and for Telkom to reverse these amount and have their collections and Telkom apologise and a letter confirming that has been done. I've been studying and this will affect my finding a job next year. Please assist me HelloPeter. TELKOM WAS THE BIGGEST MISTAKE OF MY LIFE.