Worst LTE Service and worst customer service.

Hi<br> <br> 2 Months ago I got LTE capped from you guys. In the begging I was getting 80mbps download on speedtest +-. Now I am lucky if I get 10mbps.<br> <br> My download speeds barely go over ****bps which is quite shocking for LTE. I phone 3 times now and 2 times the assistants were so useless I had to give up. I could not get it across that my LTE is much slower than it was and is suppose to be, and they physically could not comprehend it.<br> <br> My first complaint was 25/12/2015. Thats when I phoned 3 assistants and not ONE OF THEM COULD UNDERSTAND WHAT I WAS TRYING TO TELL THEM.<br> <br> I then posted on their fb page explaining my situation. They rep**** back saying they will look into it etc etc. I sent them all the details they needed and they did not respond. A few days later I commented on the post I made on their fb page stating that nothing is happening and that its empty promises to not make them look too bad on social media.<br> <br> Since then it has been back and forth on the post where I say that nothing is happening and they apologize and say they will get right into it etc. But its all just empty promises.<br> <br> My LTE service is capped and they are throttling it. POINT! It is NOT rocket science to fix.