Worst LTE Network

<p>The Sales person who assisted me was Thabang and the information provided by him was incorrect.</p> <p> </p> <p>1. LTE Network</p> <p>He checked the coverage in my area (Randpark ridge) and advised that it has LTE coverage.</p> <p>Since receiving the Hauwei router I have had constant 2g coverage which sometimes went into 3g, but never once LTE</p> <p> </p> <p>2. Thabang advised that the Hauwei router is free with a power bank charger when taking out the contract.</p> <p>After speaking with multiple persons from the Telkom call centre I was advised that I will have to pay for the device/router and that it can never be free</p> <p> </p> <p>3. Thabang advised that the first month of usage will be free</p> <p>After speaking with multiple persons from the Telkom call centre I was advised that I will have to pay for the usage for November 2016 (pro-rata from the 16 November 2016 and the allocation was 5 Gig day & 5 gig night).</p> <p> </p> <p>4. Thabang advised that I would receive a copy of my contract which was not done and nobody in Telkom can provide to me nor has sight of</p> <p> </p> <p>5. I specifically asked Thabang to ensure that my line is capped. Meaning that once the allocation of 10Gigs is used up my contract/line should be locked and allow for no additional usage</p> <p>After speaking with multiple persons from the Telkom call centre I was advised that I had a spend limit of R500.00 on my account.</p> <p>On Monday and Tuesday I requested both Zihtle and TK (from the Telkom call centre) to reduce this to zero, where I was advised that the lowest they can change it to would be one rand. I agreed. Today I called in and spoke with Xoliswa and Sandra Mnisi who advised that my spend limit is still R500.00</p> <p> </p> <p>6. On Tuesday 29 November I spent nearly an hour speaking with TK logging my complaint, highlighting the above. No reference/case number was provided and today when I called and spoke with Sandra/Xoliswa, they both advised that no case has been opened for me. essentially telling me that Telkom does not care about customer service.</p> <p> </p> <p>Since the above and to date i have to constantly call the Telkom call centre and never get any feedback on the progress of my cancellation. i have been told that i cannot speak to the cancellations team.</p> <p> </p> <p>i need someone in management at Telkom to call me, as i do not get consistent LTE coverage even though that is what i am paying for. </p>