Worst ISP!! Worst customer service!!

Telkom has left me frustrated and red in the face!!! I decided to upgrade my old ADSL to Fibre keeping Telkom as my ISP, worst decision I made of 2018!

The words escalated and team leader roll out the mouths of the call center staff but carry no meaning. Telkom you are a bag full of empty promises! And don't even get started on the "we will have someone call you back".

I app**** for the 20/2 Uncapped for R 806 P/M for twelve months which includes installation and device. I now find a R999 device charge and a monthly bill for R1008 for the Fibre as well as my Old ADSL and Line rental!!

Today I finally got the name of a team Leader!! Samantha Naiker from the DBN office please don't forget to call me. Or please be better than your last 5 counter parts from from the last 6weeks!!

What am I to do?? How does a major telecommunication provider offer such *********** staff to sell and maintain there products?? Should I look at one of the other ISP's on the Vumatel Network??

Someone please help!! Samantha Naiker hopefully you can!!