CZ
Christopher Z

1 reviews | Active since Jan 2015

29 Jan 2015, 19:55

worst ISP/ service

Hi,<br> <br> I have been battling with my ADSL line from 18 January. I did all the possible procedures. On 18 January i phone Telkom and i was waiting for 45 min on the phone, no answer, then i used there SMS function for fault reporting i received SMS. 7 days after (25 January) no response at all no phoning back or SMS. I phone Telkom again and waited 40 min on the phone. Then i ask Support Centre whats going with my fault i reported on the 18 January then they said they will sent technician to escalate the problem.<br> <br> Yesterday i phone again (28 January) again 20 min waiting time. Eventually they answer the phone Telling me the to put high priority on my fault i reported and that they will Phone the Technician in the area where i stay to fix the reported fault.<br> <br> Today phone (29 January) again 20 min waiting time and they gave me the same message as Yesterday.<br> <br> <br>

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Replies (1)
Telkom
Telkom's reply30 Jan 2015, 12:15
Official
Hello chrisIT,

Thank you for contacting us.

This response serves as confirmation that your query has been received.
We are currently busy investigating and will contact you shortly.

Regards
Noleen Klein
Telkom Social Media Team

Best regards,