WORST ISP PROVIDER

<p>I have been a Telkom client for the past 7 years and from date of inception I have had nothing other than problems with Telkom. Telkom you expect payment promptly yet you provide me with the worst service ever. When I pay you for a service then you need to provide me with that service!!!! The excuse I am given for the past 7 years is that the exchange is in process of upgrade how is this possible??????</p> <p> </p> <p>Since January 2017 I have been reporting the same issue to your call centre, please refer to all the calls made to the faults department and I am always provided with some old story and excuses as some are set out below:-</p> <p> </p> <p>1. Paulo at the exchange called me one day stating that he had to revert my port and that they are busy with upgrading the exchange to fibre optic... same was told to me by the technician (Telkom excuse for past 7 years)</p> <p> </p> <p>2. The technician had an appointment to come to the premises but kept canceling with excuses one excuse he gave me was "I've been BITTEN by a bee" now it is clear why I have to endure such pathetic service when your technicians does not even know the difference between bitten and stung,</p> <p> </p> <p>3. The technicians call and say they are on the way to the premises then never pitch up...the last technician came to the premises and it took him an entire day just to revert back there was a problem with the cable. </p> <p> </p> <p>4. Faults logged are constantly closed without the problem being solved</p> <p> </p> <p>Today our entire area had no Internet due to problems at the exchange that was resolved late afternoon however you cannot use the Internet at all (I cannot even do a speed test)...again I had to make another call to the Call Centre. Take note I live down the road from the Exchange and find the service is putrid and I dont receive a service I am paying for.</p> <p> </p> <p>Should you not resolve this complaint you leave me no other alternative but to take further steps against your company. </p> <p> </p>