Worst ISP on the market.

I have had Telkom Fibre (10/5) now for a year and 4 months. Every month I have logged calls as either download speeds, upload speeds are non-existent or there is just no connectivity. They have sent out a technician once and all they did was make changes on the network settings - worked for a whilethen back to the same issues. Second time another technician called me and said I should do a master reset and use one of their user accounts - which worked like a dream. Mine account then worked - until this weekend with intermittent problems. Now NO connection. And do you think you can get hold of their call centre - what a joke. My advice to anyone, stay away. I would like to see what excuse they use now to me - if they bother calling me in time? The last time I received a call, the problem "self corrected".