Worst ISP in SA is Telkom thats for sure

My Internet has been down few a few days every time i call telkoms call centre I hold for a very long time before someone answers. I have been put through from one department to the next and they keep telling me its my data side which is axxess and I know it isnt . I am in IT so i know what im doing, My adsl line syncs but no internet light so its not authenticating on telkom side they tell me my line is suspended then they tell me they don't know everything is fine on their side instead of logging a call and sending a technician . I am paying for a Service and I expect support. This is unacceptable and I wish there was a way to cut telkom out from the picture and we could just get a line from another company. fix my dam line that u guys are so quickly to bill for