WORST INTERNET SERVICE PROVIDER IN THE COUNTRY! THEY DO WHAT THEY WANT AND ROB PEOPLE!!!

My Fiance went and he took out a LTE contract with Telkom in the beggining of February, we had full signal and coverage until Sunday the 14th of April 2019 where the simcard has just stopped working. We have been trying to get our internet to work again but no luck. Clearly the call center agents have no idea what they are doing or how to do their own job. Cause according to them the problem is not by them and we recently got told that its cause we dont have coverage for LTE, now I would like to know, how did we have internet with a LTE contract up until Sunday? Even when you take it to a area where other people that have a 100% working Telkom LTE line our LTE still does NOT work? So do you let people just take out internet contracts and not let them have internet and let them pay for a service that they do not receive what so ever? I am highly disgusted in Telkom and the unqualified staff that they have. The staff can not even speak to a person with respect and then when you get upset with them they get rude to a person.