Worst Internet Providers In SA

Formal Complaint Against Clear Access Network – ********* and Deceptive Practices - 32630

To Whom It May Concern,

I am writing this email to formally lodge a serious complaint against Clear Access Network for what I believe to be highly *********, if not *****ulent, business practices.

Over the course of my time as a customer, I have experienced multiple instances where Clear Access appears to deliberately delay debit transactions until the 3rd of the month, and when customers—such as myself—take the initiative to make an EFT payment to avoid service interruption, the company finds ways to penalize us.

For example, after making an EFT payment on time, I received an email days later (around the 5th or 6th) claiming there were "no funds available," and applying penalties. This practice is deceptive and reeks of a calculated attempt to extract extra money from customers who are simply trying to stay connected and pay their bills responsibly.

This is not an isolated issue; there seems to be a pattern of behavior that suggests Clear Access is more interested in exploiting its customers through ***** billing practices than in providing fair and transparent service.

I strongly urge you to investigate your internal systems and billing processes, as what’s currently happening is unacceptable and borders on being a ****.

To anyone considering Clear Access Network: I highly recommend you stay away from this company. There are more transparent and customer-focused ISPs out there.

I expect a written response and a resolution to this matter. If this is ignored, I will be taking the next steps through consumer protection platforms and relevant authorities.

Sincerely, Vumani