Hellopeter
Share Your Experience
DM
Deniah M

1 reviews | Active since Aug 2013

01 Nov 2016, 15:11

Worst internet connection ever !

<p>My Boyfriend and I recently purchased a data bundle from telkom. He has a contract with them and we normally top up during the month if we run out. We purchased a 5GB bundle for R299, Ever since then, we can't access the internet, social media e.t.c...and this has never been a problem for us. We have even gone as far as porting to Cell C, as their internet connection is more reliable and their prices are competitive.</p>

0
Replies (4)
Telkom
Telkom's reply01 Nov 2016, 23:11
Official

Good Day,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***.

We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,

Telkom
Telkom's reply02 Nov 2016, 13:59
Official

Hi Ms Palmer,

Please note that we tried contacting you with no luck,

Kindly provide us with your ID number or the contract number for further assistance.

We really do apologize for any inconvenience caused to you.

Regards
Launa
Telkom Social Media Team

Best regards,

DM
Deniah M's update03 Nov 2016, 07:31
Reviewer Update

The contract is under my boyfriend's name, its ***.

Telkom
Telkom's reply04 Nov 2016, 11:54
Official

Hi Ms Palmer,

Thank you for providing is with the details,

we need the following details to assist further with the connections issue,

Physical address:

Device used:

Query summary:

Acc holder contact number:

we have however checked connection on the line and the connections seems to be stable, please respond with the required info for assistance.


Regards
Launa
Telkom Social Media Team

Best regards,