WORST EXPERIENCE WITH TELKOM..

This has been by far the most terrible service experience dealing with Telkom.

A simple request to add on ADSL to an existing line was dragged along for over two months in which our landline number was changed (WITHOUT OR CONSENT OR KNOWLEDGE).

The service received from the sales and service call centers are the WORST i have ever had to deal with. The consultants do not listen or try to understand your issue or try to offer any sort of assistance.

The calls are transferred between departments with no information being given to the next consultant and you now forced to explain the situation over and over again !!!

The regional manager (Apparently) called me to understand why i had rates the interaction as the worst. She told me that a store manager would call be to discuss ... WHICH I AM STILL AWAITING 3 weeks later ...

The agents at the call centers tell me that they cannot hold on the line or get a manager to interact with me as they are busy in meetings...

One consultant confirmed that he cannot hold on the line while we wait for the manager as it will affect his money and AHT (handling time ) !!! eventually when i spoke to his manager she had confirmed that she will revert to me via email .... and guess what ... it still has not take place!!

Now, we receive our latest bill which includes 1.5 month of ADSL billing yet we have not even had access to the internet WHAT SO EVER !!!

From being a simple request this has turned out to the be THE MOST HORRIBLE service experience EVER ... !!!!