NM
Nozizwe M

1 reviews | Active since Nov 2016

17 Nov 2016, 07:32

Worst experience with Telkom!

<p>I've been requesting a paid up letter for the past 7 days. The staff keep on sending me from pillar to post. I've spoken to a dozen team leaders and still no resolution. The 72 hour period is long over. I have had enough of telkom!!</p>

0
Replies (3)
Telkom
Telkom's reply17 Nov 2016, 14:43
Official

Hello NoziClementine

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our billing team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply22 Nov 2016, 13:39
Official

Hi,

We are sorry abut the delays, our Collections desk will email you the letter.

Should you have further queries, feel free to contact us.

Regards
Joshua
Telkom Social Media Team.

Best regards,

NM
Nozizwe M's update24 Nov 2016, 12:11
Reviewer Update

Good day Joshua and Noleen

My query still has not been resolved. I really don't understand what the hold up is really. I have never received any phone call or email from your team explaining anything. None the less, I will be taking up this matter with the National Consumer Commission because I refuse to with stand anymore abuse from you people.

Regards

Nozizwe