Worst experience with supervisor I've ever had!

On 11/8 there was a Telkom official busy working on the line by my house. When i returned home all my services were dead, i.e. Telkom broke my Telkom services. I reported this to Telkom and have spoken to so many agents who have told me lie upon lie from a technician has been assigned to its being dealt with by the back office. I was put through to a supervisor today with the name BA Gats(something). I have never IN MY LIFE been treated so badly. I admit by this stage I was so frustrated since I had been on hold on a previous call for 45 mins & the phone was put down. So I admit I was agitated with BA but instead of trying to calm me down he added fuel to the fire. Telling me I don't know how long a week is, I need to be more patient with the consultants and that I am not the owner of the line. When yelling at him that myself and my husband are the owners he kept insisting for a power of attorney from me, even though it is clearly stated on my account. I was so upset after this call. I have been a loyal customer to Telkom and I must admit your service has been fantastic up until today. So utterly gutted that someone who is supposed to calm and assist me could be so rude.