Worst Experience/Stop debiting my account

<p>I took up a cellphone contract with Telkom in 2014 and in 2016 my contract ended, when i called to cancel it, I was told to send a cancellation letter which I did and to date YOU STILL DEBITING MY ACCOUNT.</p> <p> </p> <p>I called in today again and guess what Raygine told me 'YOUR ACCOUNT IS STILL ACTIVE' only now she will log a call with the retentions department which by the way do not have a direct line.</p> <p> </p> <p>The only thing she could do for me is give me a ref nr ********** 4.</p> <p> </p> <p>THIS IS THE REASON WHY I WANTED NOTHING TO DO WITH TELKOM YOU GUYS SUC****</p>