WORST EXPERIENCE OVER MY CREDIT & REFUND AFTER SETTLED CANCELATION

Telkom is absolutely disgusting, on the 5th Sep 2025 I called to cancel my device contract and actually struggled for over 40min being tossed between CANCELLATIONS VS ACCOUNTS. Eventually I got the reference No and amount to settle which I paid off on the 9th Sep 2025. And I received an SMS of the settlement confirmation of R29,720. Even on my App it is reflecting.

To my surprise, Sep/ Oct/ Nov and Dec billing/debiting still went out. I called numerous times and visited the physical store twice now with no luck or either;

1. Refund or 2. Successful cancellation

No one (Store/ Online/ Acc/ Cancellation/ etc) no one knows who must do what for this to be sorted??? How is that even possibly possible???? Every time I try, my walk in time and effort is simply a waste, my call efforts are a total waste of Airtime and time. Kanthe, their WhatsApp and App service is a total nightmare.

TELKOM PAY BACK MY MONEY! ELSE, ALL YOUR SOCIALS AND REVIEW WILL BE MY DAILY PLATFORMS. LONA LE BAPALA HAMPE MOSS, HABO CHELETE KE HOLE, LE NAHANA REA E NYAFA?????