Worst experience on online order for the very first time.

Online order was placed on the 30th of May 2018, Having been pre - approved and being told that i qualify to take out the phone off my interest and still being through the whole process of doing my application and sending off my order. To date i haven't received an sms, nor an email stating that i have placed an order or even an order number, Having called multiple times through to the call centre , where i get told that my order is sitting at back office for a credit phase and what not. How do you pre-approve someone, then confirm their personal details, process the order and tell them when delivery will take place then only get a credit check after getting your hopes up too high???? This is really pathetic service of telkom. Why do you guys do things up side down?? was it not suppose to, first see if the customer qualifies, if they qualify then only take down such personal information to process the order, so the customer is assure that they will be getting the service out of you guys, instead of doing things back to front. After being in a family that has been an existing telkom customer for the past 18 years or more and this is the type of service one gets. Being contacting the call centre i get sent from pillar to post, saying that this will be done on Saturday(02/06/2018) and still having called today, a consultant tells me that this takes +- 7 - 14 working days, in which i was not even informed of this, Which is extremely sad and mixed up. Please call me urgently as i would like to cancel this damn thing!!!!!!!!!!!!