WORST EXPERIENCE FOR SIM SWAP

Telkom has drained the life out of me. I have been to Telkom since Monday to request a Sim Swap, firstly they wanted my mother's documents apparently my sim card was registered in her name, I then understood maybe it was an error. When I came with my mothers documents I was then told that they need my mother for finger prints to verify. What finger prints when they never took any before, I don't understand. While still confused I come with her to the store. We are then told that our finger prints don't match. Hello how would they match when they were never taken before, who the hell are you watching them to. What takes the cup is that I was then told I can't have the sim card now especially because it's a Sim swap and my finger prints don't match it would take 3 - 7 working days for me to have my sim card and number working. WHAT THE HELL. Does Telkom realise that some of us rely on our phones for our businesses and families especially those in other countries to communicate with us. I understand Sim swap ***** but even after providing all relevant documents and every proof there is they still refused to assist. It's bad enough that the network is lacking especially when the weather is bad but this is beyond normal. My brother did a Sim swap and it only took him one day at Vodacom store. I am beyond ****ed right now. To everyone who relise on their mobile for businesses and all other relevant matters STAY AWAY FROM TELKOM YOU WILL BE RUINED.