1 reviews | Active since Feb 2013
Worst experience ever with Telkom
Hi,<br> <br> I am really fed up with Telkom as struggling to get all the benefits of smart plan 100 which were mentioned in plan in Jan 2015.<br> Smart plan 100 is activated after a week once I app**** but still I am struggling to get below benefits which were mentioned in the plan -<br> <br> -Additional all networks 1 GB data<br> -Unlimited Telkom data till 31st March 2015<br> <br> I called to customer care on 25th Jan 2015 and she said that you plan is activated in middle of month so these benefits will come in starting of next month so I waited for 1st Feb but still I did not get these benefits and then I called to customer care and asked them again and this time she said that these benefits are not in party of my plan. What is the hell is this ? How Telkom can hire such uneducated people who does not have proper information. I tried to explain her that I got this plan last month and it was mentioned in the plan but she asked me to visit Telkom store but again it is useless. I am really fed up now with Telkom and suggest people to think 100 times before going to Telkom.<br> <br> Now I think I must disconnect my Telkom and find some other service provider.<br>
Thank you for contacting us
We sincerely apologise for the inconvenience caused.
Your query has been escalated to the relevant department and feedback will follow soon.
Regards
Noleen Klein
Telkom Social Media Team
Best regards,
Thank you for contacting us
We sincerely apologise for the inconvenience caused.
Your query has been escalated to the relevant department and feedback will follow soon.
Regards
Noleen Klein
Telkom Social Media Team
Best regards,
