WORST EXPERIENCE EVER WITH A NETWORK

Good day

I DO NOT UNDERSTAND WHY TELKOM CANNOT PROCESS MY REFUND. IT HAS BEEN MORE THAN A WEEK AND NO ONE SEEMS TO WANT TO HELP ME WITH MY CASE. I HAVE BEEN A CUSTOMER FOR MORE THAN 2 YEARS BUT I HAVE NEVER BEEN SO ANGRY. CAN SOMEONE WITH A SINGLE BRAIN CELL GIVE ME ANY ASSISTANCE WHATSOEVER? I HAVE CALLED YOUR CALL CENTER MORE THAN 30 TIMES IN THE LAST TWO WEEKS BUT I HAVE NOT BEEN ASSISTED IN ANY WAY. I ALWAYS HAVE TO WAIT 30 MINUTES BEFORE I EVEN SPEAK TO A HUMAN BEING.