Worst experience ever! Telkom SA

<p>I've been trying to relocate my adsl line as we've moved addresses, not knowing what a headache it would cause. I went in-store last week to do this, the lady at Pavillion Shopping Centre's Telkom store was very friendly and I thought I was in good hands, she told me we'll have to wait until Monday the 31st whereas a technician will contact me, this never happened, Monday came and went, I tried tracking my order, but the order number did not exist and tried phoning, emailing and chatting with a consultant online with no success, yesterday I was fed up and went back to the store where a consultant couldn't help me cause EVERYTHING needs to be done over the phone these days (I don't even know why we still have stores and consultants cause they are useless) finally a lady phoned me where I found out that you have to cancel your old line first and then order a new number which I thought has been done already hence the tech having to call me on the 31st, she went about doing this and told me that a tech will send me a message within the day to notify me on the next available date to reinstall my device. This also never happened, and I also still haven't received a new order number. So I tried again.... I finally got through on the online chat where I chatted to Terese, where she told me no I have to wait another 7-21 days before a technician will be in contact with me :( when I tried telling her what has happened and what the lady told me yesterday, she cut me off, as if she thought: "I'm done with you, f@$k off already" I'm so sad that I've had to pay for a whole month yet I'm not getting the service, they are so eager to take our money, but once you've given it, they forget about you!!!</p>