Worst experience ever, have now gone the mobile route

Item: Telkom
Rating: 1
Author: Gys S

Good day,

I have been battling with telkom since January 2017. they couldn't get accounts merged or closed.

I have tried to contact telkom without any joy, they just hand the accounts over and make it impossible for any one contact them and they refuse to call you back. (Even though the accounts were closed)

WORST service ever. It is ********* how they operate, just hand accounts over to attorneys who also wont respond on emails or telephone calls, they send a final letter of demand and just ignore everything else, you can email and call them, but nothing will come if it, just pay up, and wait for the next demand and continue to pay (even if you don't have a telkom account) this is how Telkom will treat you.

Don't go there, just pay more and get mobile from the get go.

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Replies (1)

Gys S's updateReviewer Update

09 Dec 2017, 19:33

It Has now been 2 months after writing this review, and the only contact that has been made was through their collection agency, this time they are collecting on an account that Telkom merged with my other account due to a fault they made when it was set up, Telkom line on one account and ADSL on another, one account gets mailed to Durban and another emailed to me, only problem is I live in Cape Town........ After cancelling with them back in 2015 I swore never to go back, however in August 2016 it seemed as though things have changed, gave them another shot, and yes it has changed, for the worse. IT IS NOT WORTH IT.

Gys S's update09 Dec 2017, 19:33

Reviewer Update