Worst Experience Ever

I have been a loyal contract customer with telkom for years till now, recently last month i lost my phone which i am paying insurance for. I logged a claim for the lost phone with Telkom insurance service provider called world wide advisory services. And only to get a reply that i have canceled the insurance on my phone as i can't afford it. It's been 3 weeks to date and no one is able to reinstate the insurance for my phone's claim. And they are not even able to provide me with an email that i sent to cancel the insurance on my phone nor even a phone call to prove that i called to give permission to cancel the insurance. I been calling the insurance department day after day with no assistance from their employees and team leaders. But at the end of this month i will be debited for services that are not rendered to me as a client who is currently suffering due to telkom's negligence and incompetency. I have recently had over the matter to my attorneys for legal intervention as telkom's insurance department has utterly failed to assist me as their customer.