Worst experience ever!!!!!!!

I app**** for a phone through telkom on the 24th July or in that week everything was approved and money was debited from my account I called the sales department Monday 29th July and was advised that my phone would be delivered in this week I wait expecting for the phone to be delivered by the 2nd August bear in mind I have no sim card nothing then I receive a text on the 2nd that they are out of stock I call immediately and am told that they dont know when they will have stock I go to the store in pe the bridge where I am told that there are branches with the phone and I should give them till Monday to try and resolve this issue Monday comes this being the 5th August and I am made aware that they will not be able to get this phone and its at the end of its life I call online sales and tell them exactly what the store told me and they said no I will get the phone Thursday on the 08th August I receive a call telling me that I won't be able to get the phone and that it's at the end of its life exactly what I called and said on Monday and they theb offer me another deal which I still agree too but I call today 12th August to follow up and I am advised nothing was captured for me what the hell is going on here? First you take my money now I have no phone no benefits for nearly a month and next week you will want to debit my account for a service I have not used are you being serious right now? I would like to cancel everything and get an immediate refund I would rather go to vodacom and pay more for a better customer service what is wrong with telkom??????? You dont even deserve this one star your service is pathetic