Worst experience EVER

My ADSL line was installed in August 2015. Since the instalation it is still not working. I reported it more than 15 times (after having to hold on for at least 20 min each time), got a reference each time, with no results. On three occasions a technical (Fault) call was logged and on one occasion a technician called to say that he is on his way. I've been waiting three weeks now for his promised visit. I have been to the Telkom Menlyn offices 5 times with many promises of them attending to the problem, still no results (Their attitude is very bad and their assistance even worse). I have now received an account for R1600 with no use of my ADSL line. Please dont ever do business with Telkom