tM
tebogo M

1 reviews | Active since May 2015

03 Jun 2017, 07:01

Worst experience ever

<p>as a client of Telkom i cant still accept that you would treat your customers like that..i went to telkom store on Sunday 29.05.17 to open a contract that was advertised on their pamphlets,i was assisted by Musa,whom with no empathy n no desire to explain further more told me they dnt have stock of the iphone 6 nd they cant do anything abt that,i asked to open a contrct nd collect in Greenstone or if they can get it for me,the answer was "we cant and we havent had that phone for sometime so you cant get it",with a shock i stood there nd asked for a manager who was occupied,but i was told to go to Istore as id get the same device for the same price,to my relief i went there and opened the contrct,however the price was more and Istore said theres nothing they could do,I took the phone coz i was in need of one and I wasnt prepared to do up and downs,im writting this to plead with you to rectify this as I still took the phone under your network.will be waiting for your response,thanks in advance.</p>

0
Replies (5)
Telkom
Telkom's reply04 Jun 2017, 14:00
Official

Hello tebogomangale

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply12 Jun 2017, 12:32
Official

Hi Tebogo,

Kindly advise how we can make our service effective to you?

Regards

Sifiso

Telkom Social Media Team.

Best regards,

tM
tebogo M's update13 Jun 2017, 20:41
Reviewer Update

Hi Sfiso

Firstly thanks for the response...all I need is for you to give me the device for the advertised price in your pamphlet...the device is R449 and now im charged R499 by Istore Thats the only thing I need from Telkom,to fix this because I was told by 2 different assistants in a Telkom store that I'd get the same offer in Istore.

Telkom
Telkom's reply14 Jun 2017, 10:43
Official

Hi tebogo

We are sorry for the inconvenience.

Please be advised that your query has been sent to our billing team and feedback will be provided.

Regards

Thabiso

Telkom Social Media Team.

Best regards,

tM
tebogo M's update11 Jul 2017, 15:25
Reviewer Update

Hi Telkom

I dont know if Im just been taken for granted or you are still busy trying to assist me,which if its the case and ptofessionally you would have already asked for my number and speak with me verbally as your customer,At the rate of this economy I wouldnt think you would want to chase away one of your customers especially by poor customer service,anyway im still waiting to hear from you