1 reviews | Active since May 2017
Worst experience ever!!
<p>After 50 different interactions with various departments, technicians, emails to complaints departments, billing departments for refunds there has been no action or call back to ascertain root cause and or resolution to a connection issue. Nine technicians later but faults logged get closed without being informed. Upon calling there is no awareness or feedback pertaining to the reason why open faults get closed without resolution or making contact with customers. </p>
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Hi Mogomotsi
We so sorry for your experience, i have requested a technician to be re-dispatched and assist with your reference number 875CRK110517.
As soon as I get new information i will certainly updated you.
Kind Regards
Tumelo
Best regards,
Hi Mogomotsi
We so sorry for your experience, i have requested a technician to be re-dispatched and assist with your reference number 875CRK110517.
As soon as I get new information i will certainly updated you.
Kind Regards
Tumelo
Best regards,
Hi
Reference number is closed again. When i further investigate I see that the distance between the exchange and your premises is about 4570 meters which is too much for a 10Meg line. I am not sure if you are aware of this or if somebody already informed you. Your speed is now reduced to 6Meg.
Please let me know if you want a downgrade so that you are able to get the speed that you are paying for and I will handover this query to one my colleague's who can quickly assist with the downgrade on your behalf.
You have a 10Meg line and a 10Meg uncapped account and both will be downgraded if you wish.
Kind Regards
Tumelo
Best regards,
Hi
Reference number is closed again. When i further investigate I see that the distance between the exchange and your premises is about 4570 meters which is too much for a 10Meg line. I am not sure if you are aware of this or if somebody already informed you. Your speed is now reduced to 6Meg.
Please let me know if you want a downgrade so that you are able to get the speed that you are paying for and I will handover this query to one my colleague's who can quickly assist with the downgrade on your behalf.
You have a 10Meg line and a 10Meg uncapped account and both will be downgraded if you wish.
Kind Regards
Tumelo
Best regards,
Good day Tumelo,
I dont have clue what you have done here. Who gave you permission to change the speed? JHave you recfunded me for the months that I have paid for a 10 meg line when your organisation knew that I will not get 10 meg speeds? Your website states that 10 meg line is applicable when a customer is 5KM or less from the exchange. Please advise why there is contradictory information from your sales team, technical team , website and now you.
If the line is going to be reduced, refund me first for the 7 months on a 10 meg line.
Good day Tumelo,
I dont have clue what you have done here. Who gave you permission to change the speed? JHave you recfunded me for the months that I have paid for a 10 meg line when your organisation knew that I will not get 10 meg speeds? Your website states that 10 meg line is applicable when a customer is 5KM or less from the exchange. Please advise why there is contradictory information from your sales team, technical team , website and now you.
If the line is going to be reduced, refund me first for the 7 months on a 10 meg line.
Good day Yazied,
Please dont write a response to inform me that someone will be in touch. That is a waste of your time, my time and Telkom's time. Rather get someone to contact me.
regards,
Good day Yazied,
Please dont write a response to inform me that someone will be in touch. That is a waste of your time, my time and Telkom's time. Rather get someone to contact me.
regards,
Good day Telkom
Here is another reference number to mull over in your organisation - ********** 8, ****23656 and ********** 7. I keep openning faults and you guys just keep closing them with no clear feedback. Vivian and Sinethemba have been utterly unhelpfull. Your technician Mpho was not able to resolve the issue. I guess you will send another on like you did before who will also fail.
Good day Telkom
Here is another reference number to mull over in your organisation - ********** 8, ****23656 and ********** 7. I keep openning faults and you guys just keep closing them with no clear feedback. Vivian and Sinethemba have been utterly unhelpfull. Your technician Mpho was not able to resolve the issue. I guess you will send another on like you did before who will also fail.