Worst experience ever

I called your call center today at 12:57 to check if my account was up to date as I received an sms saying that the payment was not received for this month, but I did make the payment and it was confirmed that the payment was received. I didn't get the name of the lady I was speaking to but she was so unprofessional! She did not care to take my name down, or at least conduct a security check to confirm if she is speaking to the right account holder! Makes me wonder how safe my information is with you guys. I asked her if my account was up to date, she then placed me on hold for like 7 minutes just to get the answer for that. Also in the background I could hear remarks that were being made while I was busy asking questions. Please listen to the call I made, It left me wondering if that's the service you all are giving your clients.