1 reviews | Active since Feb 2017

18 Feb 2017, 14:17

Worst experience ever!

<p>Firstly I would like to start off by saying a massive thank you to Telkom for giving me the worst experience ever. </p> <p> </p> <p>3 months ago I walked into Telkom (Clearwater Mall) and walked out with the phone of my dreams. I then received my first statement and to my surprise I was being charged almost R3000 for one month!!! Problem being the lady had put 2 phones under my name when I only had possession of 1 phone. </p> <p> </p> <p>None the less it took them almost 2 months to cancel the other contract. And to top it off I was told 4 different amounts that I needed to pay,</p> <p> </p> <p>1st- 2500</p> <p>2nd- 2700</p> <p>3rd- 2400</p> <p>4th- 3000</p> <p>Now how on earth do you get these amounts?!?!?!</p> <p> </p> <p>My mother then got involved and I finally received a sms to say I owed 1600 of which I gladly payed. Directly after paying, my phone was then cut off. That same night Telkom took R2700 off of my account. When asked why no one could answer me... because the amount I actually needed to pay was R1040.. so how on earth do you get 2700 from 1040??? </p> <p> </p> <p>After putting the phone down on your useless call center, I was instructed to pay the R1040 of which I did. That was the 1st of Feb. </p> <p> </p> <p>3 days ago I was in one of your stores on the line with your billing department. Where and man by the name of "Sibu" said that my phone will be reconnected by the end of that day... this did not happen. </p> <p> </p> <p>I have not been able to use my phone the whole of Feb and yet you still have the audacity to charge me and debt my account HALF WAY THROUGH THE MONTH?!?!?! SERIOUSLY?? </p> <p> </p> <p>Of which the debt order bounced leaving me with countless fines from FNB all because of your **** ups. </p> <p> </p> <p>Please, my patience is running very thin.. </p> <p>I'm not looking for another case number, I just want my phone reconnected asap!</p>

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Replies (2)
Telkom
Telkom's reply18 Feb 2017, 21:49
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***


We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,

Telkom
Telkom's reply20 Feb 2017, 15:14
Official

Good day,

Your query has been logged and sent to our Accounts Team for assistance, feedback will follow.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

Best regards,