Worst Experience Ever!!!

<p>I had a Telkom LTE bundle account with Telkom that was supposed to end 28 November 2016</p> <p>Wanted to cancel my account and filled in all the paperwork as I was instructed by an agent in store.</p> <p>My last debit order was supposed to be en of November. Yet Telkom deducted another installment end of December. </p> <p>When I phoned Telkom to get awnsers I was told they can see my Cancelation form on the system but that the Sim is still active...Why would I need a Sim if I dont have an acount...</p> <p>Anyway, I was told it would be corrected and I should have my money back in 48 hours.</p> <p>When I phoned again 72hours later and still no money in my bank acount, I was told it will now take a further 7 working days as they now have to investigate....</p> <p>How can they just take my money after I followed all the necessary chanels, en then I have to wait weeks to get it back? In my eyes that is theft!!!</p> <p>When I had a look at my bank acount Yesterday, I noticed that Telkom had another Debit order go off for another two months!! </p> <p>What the hell!!!</p> <p>I will never premote Telkom to anyone!!!</p> <p> </p> <p> </p>