Hellopeter
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BL
Bernice L

1 reviews | Active since Jul 2011

12 Dec 2016, 17:24

Worst experience ever

<p>I have logged the fault twice already which has on both instances been closed by the technician without coming past my residence to investigate the faults. Landline has been dead since 30 November 2016 and ADSL is very slow and loses connectivity most of the time. I try to open webpages and it keeps failing due to timing out, ADSL being very slow or no ADSL connectivity.</p> <p>I find this service unacceptable and require this matter to be escalated.</p> <p>Please can a manager contact me to determine resolution.</p>

0
Replies (3)
Telkom
Telkom's reply13 Dec 2016, 09:41
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

***

Best regards,

BL
Bernice L's update14 Dec 2016, 11:06
Reviewer Update

I received a notification from the Technician this morning that the fault hass been resolved although my landline is still dead and ADSL is very slow and continously loses connectivity. No technician can tom y premises nor contacted me. What is the status of my HelloPeter reference number? Is it being attended to by the Technical Team manager? Regards

BL
Bernice L's update14 Dec 2016, 13:02
Reviewer Update

Thanks for the prompt message to escalate the matter. Unfortunately the technician again closed the latest reference number shortly after your message was sent. What do I do now? Still no landline and still have ADSL connectivity issues